Shipping Policy

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the items in your order. We offer the following shipping options:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 1-3 business days

• International Shipping: 7-21 business days (depending on destination and customs processing)

Delivery times are estimates and commence from the date of shipping, not the date of order placement. Delays may occur due to weather, holidays, or other unforeseen circumstances.

Where We Ship

We currently ship to addresses within the United States and select international destinations. To confirm if we ship to your country, please check the shipping options at checkout or contact us at info@bobateatcg.com.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website. Please allow 24-48 hours for tracking information to update after your order has shipped.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@bobateatcg.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

In cases where damage to the product occurs due to exposure to weather or because the delivery location does not provide reasonable cover for packages (e.g., packages left in an unprotected area), customers may email us at info@bobateatcg.com to request a return. However, in events outside the control of our business, such as weather-related damage or improper delivery conditions, we reserve the right to deny return claims or refer the customer to file a claim with the appropriate shipping company. We recommend ensuring a secure delivery location to avoid such issues.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is marked as delivered but you have not received it, please contact the shipping carrier to file a claim. You may also reach out to us at info@bobateatcg.com, and we will assist you in navigating the claims process with the carrier.

International Shipping

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. These fees are determined by the destination country and are not included in the shipping cost. We are not responsible for delays due to customs processing.

Shipping Restrictions

Certain items, such as collectibles or hazardous materials, may have specific shipping restrictions. These will be noted at checkout. All collectibles are shipped with care to ensure they arrive in the condition described.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at info@bobateatcg.com.